Turbify: shipping methods don't load in the cart
Before you begin
What you see
In your Turbify cart or shipping page, one of these happens:
- The Shipping Methods: box never appears, or the loading bar hangs.
- It shows "Please enter your zip code to see available shipping methods." and nothing more.
- It shows your store's error message. By default: "One or more of the items in the shopping cart can not be shipped to your location. Please make sure you entered the correct zip code, state/province, and country. If the error persists - please contact customer service."
- Turbify's checkout complains that no shipping method was chosen.
Most likely causes
1. The shopper's ZIP code is mistyped or unknown
ASM looks the ZIP code up to find its state. A ZIP code ASM doesn't recognize has no state, so every rule limited to certain states fails, and the shopper sees the error message.
How to confirm: quote the cart in the Shipping Estimator with the same ZIP code. Then try a ZIP code you know is valid in the same state. If the valid one works, the ZIP code was the problem.
How to fix: ask the shopper to check the ZIP code, state and country.
2. No rule matches the cart and address
How to confirm: in the Shipping Estimator, the same cart and ZIP code show "No shipping methods are available for these products and this address."
How to fix: check the rules you expected to show. See No shipping methods at checkout and "Restricted not to use the shipping method" — what it really means.
3. A product isn't in ASM yet
New or changed products reach ASM only after you publish your store.
How to confirm: the Shipping Estimator says Product ID "…" is not in our database. Please publish your store with Variables->Update.
How to fix: publish your store, then quote again. See A product is missing in ASM ("not in our database").
4. The shopper continued before a method was selected
The populator lists methods with radio buttons. If the shopper moves on while it's still loading, or without a method selected, Turbify's checkout reports that no shipping method was chosen. That message comes from Turbify, not ASM.
How to confirm: the same cart and ZIP code load fine for you in the cart when you wait for the list.
How to fix: ask the shopper to wait for the Shipping Methods: list, pick a method, then continue. Your populator may also include the optional line "If you cannot see shipping rate results, or see the "Loading" bar hanging - please click here", which reloads the list.
5. ASM is off, or the populator isn't installed
How to confirm: the admin shows Advanced Shipping Manager is off, or the Shipping Methods: box is missing from the cart for every shopper.
How to fix: turn ASM on. If the box is missing everywhere, the populator code may have been removed from your store editor while editing pages. Contact support to check it.
6. Carriers are erroring or slow
How to confirm: in the Shipping Estimator, errors are listed below the results ("The following are the shipping methods that resulted with errors:"), or a method takes several seconds.
How to fix: see Carrier error messages.
Change the message shoppers see
You can rewrite the default error message in Settings → Error Messages. See Customize shopper error messages (Turbify).
Still stuck?
Contact support at support@advancedshippingmanager.com or 1-888-546-4932 (Mon–Fri, 9AM–5PM EST). Send us:
- your store URL,
- the cart: each product's ID and quantity,
- the ZIP code, state and country,
- a screenshot of the cart showing what the shopper saw,
- a screenshot of the Shipping Estimator for that cart and ZIP code, including any errors below the results.