Why was I signed out?
ASM allows one active sign-in per store. When a new sign-in starts, the one before it ends. That's the most common reason you're suddenly back at the sign-in page.
What ends your session
- Someone else signs in to your store's ASM account with the username and password.
- Someone opens ASM from your Shopify or BigCommerce admin. Opening the app signs in, so it ends any other open session too. That includes you, in another browser tab or on another device.
- The password is reset. A completed reset signs out everyone, for security.
- Someone selects Log out.
- Time. A sign-in lasts up to about two days. After that, sign in again.
How to tell what happened
Go to Activity Log and look at the newest entries. A Signed in entry at the time you were signed out shows who started the new session, as Store user or ASM Support. See See who changed what: the Activity Log.
An entry from ASM Support means our team signed in to help with a request.
Working with a teammate
Because only one sign-in is active at a time, two people can't work in ASM for the same store at once. Take turns, or contact us about extra logins for your team.
If you're signed out right after signing in
If you land back on the sign-in page every time, even when nobody else is using ASM, your browser is probably blocking ASM's sign-in cookie. That's a different problem. See I sign in and land back on the sign-in page.