I sign in and land back on the sign-in page

What you see

You sign in, or open ASM from your Shopify or BigCommerce admin, and you land straight back on the ASM sign-in page. It happens every time, or every few clicks.

Intermediate · Troubleshooting

Most likely causes

1. Your browser is blocking ASM's sign-in cookie

ASM keeps you signed in with a cookie. Inside your Shopify or BigCommerce admin, ASM runs in a frame within the store admin. Browsers treat cookies there as third-party cookies, and many settings, extensions and company policies block them. When the cookie is blocked, every page looks like a new visit, so ASM asks you to sign in again. Nothing on ASM's side can override a cookie your browser refuses.

How to confirm: sign in directly in a normal browser tab (step 3 below). If that works but ASM inside your store admin doesn't, it's the cookie.

How to fix, trying each in turn:

1. Allow cookies for advancedshippingmanager.com. In your browser's privacy or cookie settings, allow third-party cookies for advancedshippingmanager.com, or stop blocking third-party cookies on your store admin's site.
2. Turn off privacy and ad-blocking extensions for your store admin, or try a private window with extensions off.
3. Sign in directly at https://www.advancedshippingmanager.com/clients/admin in a normal tab. That doesn't depend on third-party cookies.
4. Try another browser. If it works there, the first browser's settings are blocking the cookie.

On a company computer, your IT team may manage these settings. Ask them to allow cookies for advancedshippingmanager.com.

2. Someone else is signing in at the same time

ASM allows one active sign-in per store. If a teammate, or ASM open in another tab or device, signs in, your session ends. If two of you keep signing in, you keep pushing each other out.

How to confirm: go to Activity Log and look for Signed in entries at the times you were signed out.

How to fix: close ASM in other tabs and devices, and agree with your team who's using it. See Why was I signed out?

3. Your sign-in expired

A sign-in lasts up to about two days. Sign in again.

Still stuck?

Contact support at support@advancedshippingmanager.com or 1-888-546-4932 (Mon–Fri, 9AM–5PM EST). Tell us:

• your store URL,
• whether it happens inside Shopify/BigCommerce, in a normal tab, or both,
• your browser and its version, and any privacy or ad-blocking extensions,
• the time it last happened.