Reset a forgotten password

Set a new password with a link we email you. The link goes to the email address on file for your store.

Beginner · How-to guide

Steps

1. Go to the ASM sign-in page, https://www.advancedshippingmanager.com/clients/admin.
2. Select Forgot your password?.
3. Type your email address and select Send.
4. Open the email titled Reset your Advanced Shipping Manager password and select Reset password.
5. On Choose a new password, check the store name under the heading, then enter your New password (at least 8 characters) and type it again in Confirm new password.
6. Select Set new password.

You see Password updated. Select Sign in and use your new password.

Check that it works

Sign in with your username and the new password. The Activity Log shows a Password reset entry.

Things to know about the link

• It works once, for 60 minutes.
• Only the newest link works. Asking again replaces every link sent before. If you selected Send more than once, use the latest email.
• Several stores on one email? You get one email with a separate Reset password link for each store. Each link changes the password of its own store only.
• The page always says the email was sent, "If that email address is on file, we've sent it a link…", even when no store uses that address. That's for your security.

Didn't get the email?

• Check your spam or junk folder.
• Use the email on file. It's the address in Settings → General, under Company details, in Email address. If you can't sign in to check it, call us.
• Wait before trying again. After a few requests in a short time, no more emails are sent for a while, although the page still says one was. Wait 15 minutes, then ask once.
• Inactive accounts don't get a link. If your ASM account has been deactivated, contact us.

Messages you might see

• "Please enter your email address." — the email field is empty.
• "Please use at least 8 characters." — the new password is too short.
• "Please use 72 characters or fewer." — it's too long.
• "The two passwords don't match." — retype the confirmation.
• "This link has expired or has already been used." — select Back to sign in and ask for a new link.

Still can't get in? Call us at 1-888-546-4932 (Mon–Fri, 9AM–5PM EST).