Cancel or reactivate your subscription
Cancel your ASM subscription from the Billing page. You keep using ASM until the end of the period you've paid for. Changed your mind? Reactivate before then.
On Shopify, you stop paying by uninstalling ASM in Shopify. See Billing for Shopify stores.
Cancel
- Go to Billing and select Cancel subscription at the bottom of the page.
- Tell us why: Too expensive, Missing features I need, Not using it enough, Switching to another solution or Other. Select Continue, or Never mind to stop.
- Do you need help? shows how to call or email us. If you'd like us to contact you, tick Have us reach out to you.
- Select Cancel subscription, or Keep my subscription to stay.
You see "Your subscription will cancel at the period end." Your Status shows Canceling, with the date your access ends.
Ticking Have us reach out to you sends us a call-back request even if you select Keep my subscription. It's a quick way to get help with whatever made you want to leave.
Reactivate before it ends
Until your access ends, the admin shows a banner: Your subscription is ending.
- Select Resume subscription on the banner, or go to Billing.
- In Your subscription is ending, select Reactivate subscription.
You see "Subscription reactivated." Your plan carries on as before.
What happens when it ends
At the end of the paid period, your subscription ends and your ASM account is deactivated. Signing in then shows "This account is no longer active."
Uninstalling the app
Uninstalling ASM from BigCommerce or another platform cancels your subscription immediately, not at the end of the period.
If you reinstall while you still have paid time left, your old subscription continues with the same plan, extensions and prices. You aren't charged again until the date you'd already paid through. If we don't have a card on file, the Billing page asks you to save one, with Save card & subscribe, and still doesn't charge you before that date.
Older stores billed outside the app
If your Billing menu item opens Stripe in a new tab, cancel there, or contact us.
Check that it works
On the Billing page, Status shows Canceling and the date your access ends. After you reactivate, Status is back to active and Next billing date shows again.