BigCommerce: multiple storefronts and channels
If your BigCommerce store has more than one storefront (channel), ASM can calculate rates for each one. You choose, channel by channel, whether ASM runs it and how it's billed.
Before you begin
Before you start
- A BigCommerce store with more than one channel.
- ASM installed on your main store. See Set up ASM on BigCommerce.
Where you turn channels on depends on how your account is billed:
- Most accounts: on the Billing page, in the Multiple storefronts card.
- Older accounts: under Settings → Storefronts. You'll only see this group if it applies to you.
Turn on a channel from the Billing page
- Select Billing in the sidebar.
- Find the Multiple storefronts card. Your main store isn't listed; every other channel is, with a badge:
- Not billed — ASM isn't running it yet.
- Channel — runs through this admin, billed on this subscription.
- Full store — runs as an independent store with its own subscription.
- For a Not billed channel, choose one:
- Enable channel — run it through this admin. It's added to your subscription and charged now, prorated.
- Full store — activate it as a fully independent store, billed on its own subscription.
- Confirm.
The price of each option is shown on its button. Both are charged to your card on file.
To stop a channel, select Remove (for a Channel) or Cancel (for a Full store; it ends at the end of the billing period). For billing details, see Billing for several stores or BigCommerce storefronts.
Turn on a channel in Settings (older accounts)
- Go to Settings → Storefronts (section Multiple storefronts, channels or stores).
- Under Active Stores, tick each channel you want ASM to run. Your main store is marked Main store and is always on.
- When asked to approve the monthly charge for the channel, approve it.
- Select Save Settings. The page notes: "Instances for checked channels will be created after saving this page."
Switch between channels
Once you have more than one channel running, the Dashboard shows a Select store: menu. Pick a channel to manage its settings. Your main store is labeled (Main Store). See Your Dashboard explained.
Check that it works
On each active channel's storefront, add a product to the cart and go to checkout. If no rates appear, check how ASM is connected in BigCommerce's shipping settings (see BigCommerce: connect ASM to your shipping zones), then contact support with the channel's name.