One-time phone verification

New stores on a free trial are asked once for a working phone number. We text you a 5-digit code to confirm it, so we can reach you about important updates to your account. Until it's done, every ASM page opens this screen.

Beginner · How-to guide

Steps

1. On One-time phone verification, enter your Phone number, including your country code (for example +1 for the US and Canada).
2. Select Text me a code. Or, for a landline, select Receive the code via a phone call.
3. Enter the 5-digit code in Verification code.
4. Select Verify.

That's it. You won't see this screen again. Standard message rates may apply.

Check that it works

ASM opens the page you were going to. The Activity Log shows a Phone verified entry.

If the code doesn't arrive

• Wait a minute. You can ask again after 60 seconds: a countdown shows on Resend code.
• Try a call instead. Select Didn't get it? Receive the code via a phone call. You'll hear the code.
• Check the number. Select Change number to fix a typo.

Which numbers work

• Mobile numbers: text or call.
• Landlines and toll-free numbers: can't get texts, so use Receive the code via a phone call.
• Pagers, voicemail-only and premium-rate numbers aren't accepted.

Messages you might see

• "That code isn't right. Check it and try again." — retype the code from the latest text or call.
• "Couldn't send the code. Please try again." — wait a moment and try again, or switch to a call.

Who's asked

Only stores that aren't paying yet. Paying stores never see this screen. To change your number later, see Change your password, email or phone number.