Get help: help center, chat and phone
Find an answer in this help center, or reach our support team by chat, phone or email.
Steps
- Go to Help in the ASM menu.
- Search the help center in the page below the bar.
- If you need a person, use the buttons at the top:
- Chat with support — shows only while chat is open (Mon–Fri, 9AM–5PM EST).
- Call 1-888-546-4932
- Open in a new tab — opens the help center in its own browser tab, with more room to read.
During chat hours, a chat button also appears on the Dashboard, the Shipping Estimator and the sign-in page.
Contact details
- Email: support@advancedshippingmanager.com
- Phone: 1-888-546-4932
- Hours: Monday to Friday, 9AM–5PM EST
Book a free setup call
New stores with no shipping rules yet see Want a hand? on the Dashboard. Select Book a free call to pick a time, and we'll walk you through setup.
Get a faster answer
Most questions about rates are answered fastest when we can reproduce what you see. Send us:
- your store URL,
- the cart: the products (SKU or product ID) and quantities,
- the ZIP code (and country) you shipped to, and whether it's a home or a business address,
- a screenshot of the Shipping Estimator with that cart and address, including any errors under the results.
See Test your rates with the Shipping Estimator to make that screenshot.